I'm having trouble with my payment. What should I do?
If you encounter payment issues, please double-check your payment details, ensure your card is valid for online transactions and try again.
Additionally, you can check with your bank if they are flagging the payment from clearing.
If the problem persists, contact our support team here. Make sure to include the date and time of the failed transaction along with any error messages that you are provided.
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What are the accepted payment methods?
You may pay using a credit or debit card, Google Pay or Apple Pay. If you would like to pay with crypto, via Coinbase, you can pay with Coinbase account or another supported wallet. We currently do not support paper checks, cash, ACH or bank ...
When is the start and end date of my billing cycle?
Your billing cycle starts on the day of purchase and runs for one calendar month, six months or a calendar year. If payment is not received by the same date at the end of the period, service will be automatically cut off until the next payment is ...
I'm unlocked but use a different carrier — can I use World Mobile at the same time?
Yes! If your phone supports dual SIM capability either from two eSIMs or one physical SIM and one eSIM and the device is unlocked from the prior carrier provider. Your device will allow you to set specifics on which network and number you'd like to ...
Which network does the World Mobile eSIM use?
World Mobile connects you through a powerful mix of community-powered AirNodes and partner networks delivering coverage that exceeds Big Wireless. Stay connected anywhere in the U.S. with full talk, text, data and 911 access – no limits, just pure ...
How many eSIMs can I have on my device?
The number of eSIMs you can have may be limited based on your device specifications. Only one eSIM can be purchased at a time per line, per account.