I'm having trouble with my payment. What should I do?

I'm having trouble with my payment. What should I do?

If you encounter payment issues, please double-check your payment details, ensure your card is valid for online transactions and try again.

Additionally, you can check with your bank if they are flagging the payment from clearing.

If the problem persists, contact our support team here. Make sure to include the date and time of the failed transaction along with any error messages that you are provided.


    • Related Articles

    • What are the accepted payment methods?

      You may pay using a credit or debit card, Google Pay or Apple Pay. If you would like to pay with crypto, via Coinbase, you can pay with Coinbase account or another supported wallet. We currently do not support paper checks, cash, ACH or bank ...
    • When is the start and end date of my billing cycle?

      Your billing cycle starts on the day of purchase and runs for one calendar month, six months or a calendar year. If payment is not received by the same date at the end of the period, service will be automatically cut off until the next payment is ...
    • How do I sign up for a U.S. plan with World Mobile?

      First you'll select your plan of choice from the plans page: Next you'll be prompted to create an account with World Mobile. Enter the email address where you'd like to receive your Magic Code. This will be the email used to register your account and ...
    • Which network does the World Mobile eSIM use?

      World Mobile connects you through a powerful combination of community-powered AirNodes and trusted partner networks, delivering coverage that goes beyond what traditional wireless providers offer. With the World Mobile eSIM, you can stay connected ...
    • Can I bundle with my family for a cheaper monthly rate? (Cellular & WiFi)

      Yes! World Mobile offers family bundle discounts based on the main plan you choose. Discounts apply to a set number of additional lines with a fixed dollar amount off per person: $85 plan → Add up to 4 family members at $75 each $60 or $70 plans → ...