Issues receiving OTP SMS with an online service
We are still connecting our mobile messaging service with a few apps, including X/Twitter and Tinder, for registering with a US number. Until we have repaired this issue, please register new app accounts using your email address.
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Is there a service termination fee?
There are no fees to terminate your service. Your plan is on a month to month rolling basis.
My phone was lost, stolen or broke — how do I transfer my eSIM to a new device?
If your phone is lost, stolen or no longer working, please reach out to us by submitting a ticket here.
Can I pay with crypto for my service, devices or accessories?
Yes, you can pay with crypto using your Coinbase account or another supported wallet. Keep in mind that choosing this option means you need to complete the payments for the next billing cycles manually. You can do this by visiting the section "Plans" ...
I'm having trouble with my payment. What should I do?
If you encounter payment issues, please double-check your payment details, ensure your card is valid for online transactions and try again. Additionally, you can check with your bank if they are flagging the payment from clearing. If the problem ...
I'm unlocked but use a different carrier — can I use World Mobile at the same time?
Yes! If your phone is unlocked and supports dual SIM functionality, either from two eSIMs or one physical SIM and one eSIM, you can use World Mobile alongside your existing carrier. Your device will allow you to choose which network and number you'd ...