List of unsupported devices

List of unsupported devices

Due to the unavailability of eSIM on these devices, we are unable to provide our eSIM and service.

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Please reference the list below:

Unsupported Apple Devices

*The following Apple devices DO NOT have eSIM capability:

• iPhone devices from Mainland China.

• iPhone devices from Hong Kong and Macao (except for the iPhone 13 Mini, iPhone 12 Mini, iPhone SE 2020, and iPhone XS).

Unsupported Samsung Devices

*The following Samsung Galaxy devices DO NOT have eSIM capability:

• All Galaxy devices originating from China, Hong Kong, and Taiwan.

• All Galaxy FE "Fan Edition" models, except the Galaxy S23 FE and S24 FE.

• USA models of the Galaxy S20, S21*, and Note 20 Ultra.

*Most Samsung Galaxy devices purchased in South Korea do not support eSIMs, except for the Galaxy S24, S23, Z Fold 5, Z Fold 4, Z Flip 5, Z Flip 4, and A54 5G variants.

Unsupported Google Pixel Devices

*The following Google Pixel devices DO NOT have eSIM capability:

• Pixel 3 models originating from Australia, Taiwan, and Japan, and those purchased with service from US or Canadian carriers other than Sprint and Google Fi.

• Pixel 3a models purchased in South East Asia and with Verizon service.