iOS Troubleshooting
How do I change the APN Settings on my iOS device for the Travel eSIM?
Settings > Cellular > Cellular Data Network Settings > Mobile/Cellular Data > Mobile/Cellular Data Options > Mobile Data Network Set the properties ‘Name’ and ‘APN’ to ‘altanwifi Once the APN is updated, you may need to restart the phone or turn on ...
How do I install the World Mobile eSIM on my iOS device?
Before you start you will need: Your iPhone or iPad will need to be carrier-unlocked Your iPhone or iPad needs to be eSIM-compatible Once your purchase is completed, you will receive a QR code with instructions in your Account. Connect to a stable ...
How do I check if my iOS device is unlocked?
Freedom starts with an unlocked phone. Here's how to check if your iOS device is unlocked: Go to Settings > General > About. Locate the ‘Carrier Lock’ section. If your device is unlocked, you will see ‘No SIM restrictions’. Ready to get the World ...
How do I check if my iOS device supports eSIM?
eSIM is featured in iPhone XR, and all later models with some regional exceptions. To make sure that your device supports eSIM, always check with the retailer before purchasing your device. To confirm if your iOS device supports eSIM: Navigate to ...
Where can I find the ICCID number of my eSIM on iOS?
It’s quite easy to check the ICCID (eSIM serial number) on your phone. You can locate the ICCID (the serial number of the eSIM profile) in ‘Settings’ -> “About” section on most phones. The ICCID should begins with ’89’ and is 19 digits long. If your ...