Payments & Billing
When is the start and end date of my billing cycle?
Your billing cycle starts on the day of purchase and runs for one calendar month, six months or a calendar year. If payment is not received by the same date at the end of the period, service will be automatically cut off until the next payment is ...
Where can I see my billing statements?
You will receive your billing statements and a breakdown of fees over email. Make sure to check your Spam or Promotions inbox.
Can I pay with crypto for my service, devices or accessories?
Yes, you can pay with crypto using your Coinbase account or another supported wallet. Keep in mind that choosing this option means you need to complete the payments for the next billing cycles manually. You can do this by visiting the section "Plans" ...
I'm having trouble with my payment. What should I do?
If you encounter payment issues, please double-check your payment details, ensure your card is valid for online transactions and try again. Additionally, you can check with your bank if they are flagging the payment from clearing. If the problem ...
What are the accepted payment methods?
You may pay using a credit or debit card, Google Pay or Apple Pay. If you would like to pay with crypto, via Coinbase, you can pay with Coinbase account or another supported wallet. We currently do not support paper checks, cash, ACH or bank ...